Business Systems Analyst

5 months

February 2019 — July 2019

Business Systems Analyst

SESAR Deployment Manager (Aviation Funding), Brussels

- Elaborated new process flows aimed at creating a stable IT environment
- Drafted software engineering specifications focused on user access automation
- Tested new software developments in Sandbox & production to ensure error-free
implementation of change requests (data quality check and user access)
- Recorded training videos on the new software implementations
- Advised beneficiaries on execution processes and legal contractual framework
- Supported in the analysis of modifications and management of amendment requests
- Assisted the team in communicating all the financial principles and rules
- Supported the elaboration and finalization of the action status report
- Monitored Member States endorsement and validation processes
- Monitored action budgets as necessary
- Processed pre-financing, interim and balance payments

5 months

July 2018 — December 2018

Membership Relations Support

European Business Aviation Association (Business Aviation), Brussels

Offered project management & communication support for the Cabin Service Conference
- Managed the data in the internal CRM system (Odoo)
- Supported the membership team in daily administrative tasks
- Maintained and developed good relationships with existing members
- Promoted EBAA strategic programs and conferences

3 months

July 2017 — October 2017

PMO Assistant ( Transformation and Strategy)

Thomas Cook Group Airlines (Airlines), Frankfurt

Supported the Project Management Office (PMO) in assessing the health of strategic
business projects run as part of the company’s profit improvement program across the 4
group airlines (TC UK, TC Scandinavia, Condor and TC Belgium) on the following
levers: Lean Overhead Structure, Crew Productivity, Maintenance Strategy, Operations
Reliability and Performance, Seasonality and Partners, Legal Holding Structure
- Supported the PMO with reporting weekly review meetings focused on the current status,
progress updates, milestone plans and potential risks to project delivery
- Took part in brainstorming and streamlining workshops on Crew Productivity and
Onboard Processes
- Supported in drafting internal correspondence with the project leaders
- Motivated the project leaders to deliver strategic project content and built their milestones

2 years 9 months

October 2016 — July 2019

Product Manager

Fleewinter (Tour Operator), Online / UK

- Launched Brazil, UAE and Oman as travel products after conducting independent research
in each country to find the best boutique hotels, experiences and valuable destinations
- Created the website pages and managed content before handing over to other consultants
- Designed travel itineraries and produced destination travel planners
- Monitored product lifecycle and performed evaluation and adjustments according to the
market demand
- Managed the promotional & marketing content for these destinations and the product
development strategy for the UK market
- Established direct partnerships across the three countries, which includes negotiations and
contracting for travel services with hotels, local transport and tour companies for the best
rates and most unique experiences
- Managed customer requests on the three countries. Customers were given a tailor-made
experience and received individually crafted itineraries that were unique to their
requirements. A high level of customer service was maintained throughout the planning
process, the holiday itself and once clients had returned home.
- Trained new consultants before handing in already established destinations for further
product development and management

1 year 1 month

February 2016 — March 2017

Worldwide Travel Consultant

Trailfinders (Travel Agency), London

Registered high sales targets in both Kensington and Canary Wharf Trailfinders travel
centers (reached a weekly record in Canary Wharf)
- Planned and built complex travel arrangements to a diverse clientele based onstrong
personal geographical awareness and extensive first hand travel experience
- Explored the client's needs over the phone or face to face and booked air and ground travel
products (hotels, car hire, private tours, motor-homes etc)
- Coordinated with different departments and suppliers in order to deliver accurate and up to
date travel services and maintained a clear action log and diaries
- Developed strong relationships with clients, suppliers and key contacts

1 year 1 month

January 2015 — February 2016

Supply Chain Analyst

SC Johnson (FMCG), Frimley

To migrate the supply chain operations from Russia and Ukraine to the UK based shared
service centre in Frimley, performed the following duties:
- Executed order management tasks for fast-moving consumer goods in SAP
- Liaised with sales managers and customers in Russia in regards to price discrepancies,
replacements and negotiations on delivery dates
- Created capacity and drove efficiency by applying simplification and standardizationof
processes and procedures across different departments and teams
- Worked directly with the key accounts representatives in Russia
- Worked closely with the supply chain managers, transportation and logistics teamsto
ensure orders were delivered in time and exceptions were managed properly
- Escalated urgent deliveries and supported the implementation of cost saving management
procedures

9 months

March 2014 — December 2014

Technical Customer Support Representative

Apple (Technology), Belfast

Offered technical support and used specific software applications to register the queries
- Received recognition for increasing efficiency by resolving customer complaints
- Received positive feedback for resolving queries on product, payments and technical
- Coordinated well with internal / external departments, escalating urgent queries

3 years 4 months

August 2010 — December 2013

Flight Attendant

Emirates Airlines (Airlines), Dubai

Conducted efficient and thorough Safety and Security Procedure Operations
- Conducted Emergency Procedure Operations (provided first aid, monitored and informed
about hazards and risks, successfully passed yearly exams and tests)
- Received recognition for providing excellent in-flight services (provided information
regarding flights and holiday destination, assisted with onboard entertainment system,
promoted the frequent flyer program – Skywards, served food & beverages)
- Constantly exceeded target sales for the in-flight duty-free services

Higher

2019 г.

University of Applied Sciences Worms, Worms

Faculty Aviation Management

Specialization Aviation Management

Higher

2012 г.

University of Bucharest, Bucharest

Faculty Geography

Specialization Travel Management

Higher

2008 г.

University of Bucharest, Bucharest

Faculty Foreign Languages

Specialization Applied Foreign Languages