Cabin Crew

2 года 1 месяц

август 2018 — сентябрь 2020

Cabin Crew

Emirates airlines (Aviation), Dubai

Directed and coordinated passengers in case of any emergency situation. Conducted pre-flight security checks. Established, developed, and maintained strong relationships with clients, promoted brand values. Part of a team consisting of 24+ cabin crew. Attended customer service training and effectively resolved conflict and issues. Enforced safety procedures.
Remained updated with new requirements and procedures. Partook in pre-flight briefings in order to greet other crew, seniors, and pilots while receiving flight details and specific instructions for the flight ahead.
• Acquired supervisor role at certain moments.
• Mentored junior colleagues
• Proudly represented the World's top Airline (Business promotion crew).
• Brand Ambassador by presenting immaculate image and uniform standards.
• TOP10 seller of in flight retails.
• Increased passenger satisfaction by promptly answering questions and providing solutions to issues



• Experience in setting up and operating active Cisco network equipment
• Knowledge of anti-virus protection, information protection tools against unauthorized access
• Provided services to passengers, ensuring their safety and satisfaction during their flights.
• Remained calm and offer assistance to passengers in the event of an emergency
• Complied with all airline and national aviation regulations to ensure that complete safety and security procedures were met.
• Fist Aid and Basic Management trained.

2 года 4 месяца

май 2015 — сентябрь 2017

Senior Administrator

Boutique Hotel "Nevsky Contour" (Hotels), Saint-Petersburg, Russia

Assigned tasks to staff and oversaw staff throughout the shift. Ordered inventory as needed. Ensured enough staff members are present for shift. Balanced the cash register at the end of the shift. Managed bookings. Received feedback from customers and resolved any complaints.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Coordinated room status updates with the housekeeping department.
• Developed flexible approach to manage diverse workload and meet deadlines.
• Completed all tasks within set time frame and met clients.
• Extensively manage e-mails including checking incoming/outgoing emails and following up as necessary.
• Created daily reports for CEO.
• Organized travel arrangements, booking flights, trains and taxis.
• Managed databases and filling systems.
• Completed operational requirements by scheduling and assigning employees; following up on work results.
• Worked on reviewing and analyzing special reports and summarizing information.
• Managed applicable Office Budget lines, including office expenses, supplies, stationery and entertainment.

1 год 2 месяца

март 2014 — май 2015

Front desk receptionist

Boutique Hotel "Nevsky Contour" (Hotels), Saint Petersburg, Russia

Acted as a first point of contact for visitors at the hotel, greeted them in a polite and well-spoken manner.
Followed up with assigned duties as required (i.e. organization of outbound and inbound mail, administrative work, and general clerical support).
• Provided a friendly welcome and high-quality service over the phone and on the guests arrival to the hotel (Front Office and F&B - bar, cafe).
• Carried out all necessary operations on guests arrival and departure (check-in/ check-out).
• Managed invoicing payments and cash operations during the shift.
• Completed all tasks linked to the guest's arrival and departure in compliance with internal procedures.
• Created daily reports for Management Team.
• Sold and promoted other services of the hotel.
• Maintained the neatness of working area.
• Promoted from Receptionist to Senor Administrator

Высшее

2017 г.

Russian State Hydrometeorological University, Saint Petersburg

Факультет: Information Technologies

Специальность: Information security of systems and geotechnologies

20 days

Дата окончания: сентябрь 2018 г.

SEP: Security And Emergency Procedures

GCAA, г. Dubai, UAE

20 days

Дата окончания: сентябрь 2018 г.

Medical, First Aid and Aviation Medicine

Emirates aviation college, г. Dubai, UAE

10 days

Дата окончания: сентябрь 2018 г.

(CPR)/(AED)/first aid trained

Emirates aviation college, г. Dubai UAE